Terms of Service | RetailCore

1. Acceptance of Terms

By accessing or using RetailCore (the "Service"), a multi-store sales management and point-of-sale platform operated by RetailCore ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

RetailCore is a cloud-based multi-store retail management system that provides:

Point-of-sale (POS) functionality for recording sales transactions
Multi-store management with shop-level data isolation
Product catalog and inventory management
Employee management with role-based access control
Sales analytics, reporting, and data export
Audit logging and security features
Stock health monitoring and reorder alerts

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account. Admin accounts are created by the organization administrator. Employee accounts are created by Admin users and assigned to specific shops. You must provide accurate, current, and complete information during registration.

3.2 Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account
Ensuring your account information remains accurate and up to date

3.3 Account Deactivation

Admin users may deactivate employee accounts at any time. Deactivated employees will be immediately logged out and prevented from logging in. When an employee is deleted, all associated data is permanently removed from the system. Admin accounts may be deactivated by other Admin users. If all Admin accounts are deactivated, the organization may lose access to its data.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

Use the Service for any illegal, fraudulent, or unauthorized purpose
Attempt to gain unauthorized access to any part of the Service or its related systems
Interfere with, disrupt, or overburden the Service or its infrastructure
Use automated systems (bots, scrapers) to access the Service without our written consent
Reverse engineer, decompile, or disassemble any part of the Service
Resell, sublicense, or distribute the Service to third parties
Upload or transmit malicious code, viruses, or harmful content
Use the Service to store or process data that violates applicable laws or regulations
Manipulate or falsify sales records, inventory data, or audit logs
Circumvent access controls, role restrictions, or security features

5. Data and Intellectual Property

5.1 Your Data

You retain all rights to the data you create and upload through the Service ("Your Data"), including sales records, product information, business documents, and images. We will not use Your Data for any purpose other than providing the Service to you.

5.2 Our Intellectual Property

The Service, including its software, design, branding, documentation, and all related intellectual property, is owned by RetailCore and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand names.

5.3 Data Portability

Admin users can export their data in CSV format from various sections of the application (sales history, inventory, audit logs). We encourage you to regularly export your data for your own records. Upon account termination, we will retain your data for up to 30 days to allow for data export, after which it will be permanently deleted.

6. Payments and Subscription

The Service may be offered under various subscription plans. If applicable:

Subscription fees are billed in advance on a recurring basis
All fees are non-refundable unless otherwise stated in writing
We reserve the right to modify pricing with at least 30 days' prior notice
Failure to pay fees may result in suspension or termination of your account
You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period

7. Service Availability and Support

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of planned downtime.

Support is provided on a best-effort basis. We do not guarantee response times for support inquiries unless specified in a separate service level agreement.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
WE ARE NOT LIABLE FOR LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Indemnification

You agree to indemnify, defend, and hold harmless RetailCore and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or third-party rights
Your Data or any content you upload to the Service

10. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Grounds for termination include but are not limited to:

Violation of these Terms
Fraudulent, abusive, or illegal activity
Non-payment of applicable fees
Requests by law enforcement
Extended periods of inactivity

Upon termination, your right to use the Service ceases immediately. We will provide a 30-day window for Admin users to export their data before permanent deletion.

11. Dispute Resolution

Any disputes arising from these Terms shall be resolved through the following process:

Informal Resolution: Both parties will first attempt to resolve disputes informally through good-faith negotiation for at least 30 days.
Mediation: If informal resolution fails, the parties agree to submit to mediation before initiating any legal proceedings.
Governing Law: These Terms are governed by the laws of the jurisdiction in which the Service operator is incorporated, without regard to conflict of law provisions.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as an in-app notification or email). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and RetailCore regarding the use of the Service, superseding any prior agreements or understandings.

15. Contact Us

If you have any questions about these Terms, please contact us:

Email: support@retailcore.app
Through the application: Admin Settings page